Refund policy

Last updated: July 27, 2026

Store: Blackwing Shop (blackwingshop.com)

Please contact blackwingbilling@gmail.com with any inquiries or requests.

At Blackwing Shop, every item is made‑to‑order through our production partner, Printify. Because your product is created specifically for you, we do not accept returns or exchanges for:

• Buyer’s remorse
• Ordering the wrong item, size, or color
• Items that were delivered successfully

However, we always replace items that arrive damaged, defective, or incorrect.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery
• Include your order number
• Attach clear photos of the issue

We will send a free replacement or issue a refund.

Incorrect Items

If you receive the wrong item:

• Contact us within 7 days
• Include photos of what you received

We will replace it at no cost.

Lost Packages

If your package is lost in transit (no tracking updates for 15+ days US / 25+ days international), we will send a replacement.

Order Cancellations

Orders may usually be canceled within 1 hour of purchase.

After production begins, cancellations are no longer possible.

Non‑Returnable Items

Because all products are custom‑made, we cannot accept returns for:

• Notebooks
• Candles
• Posters
• Paper goods
• Home décor
• Any print‑on‑demand or customized item

Refunds (If Approved)

Refunds are issued to the original payment method.

Processing time is typically 3–7 business days.